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Table 3 Visit Statistics (n = 720 visits)

From: A mixed-method evaluation of a volunteer navigation intervention for older persons living with chronic illness (Nav-CARE): findings from a knowledge translation study

Average Length of Visit in minutes

Mean 77.54 (SD 41.27)

Type of Visit

Scheduled: 597 (83%)

Unscheduled: 123 (17%)

Place of Visits

Home: 557 (77%)

Hospital: 25 (3.3%)

Long term care: 66 (9.2%)

Other (e.g., phone, coffee shop): 73 (10%)

Days Between Visits

Range: 1–117a

Mean: 18.4 (16.3)

Time spent on navigation activities between visits

in minutes

Mean 32.32 (SD 42.73)

  1. aThe reflects a client who take a break from receiving services